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Last updated: October 2026. We are here to help. Choose the right channel for your inquiry and we will get back to you promptly.

General Inquiries

For general questions about Xtensoft AI Studio, feature requests, or partnership opportunities.

Sales and Pricing

For questions about plans, pricing, enterprise solutions, or volume discounts.

Technical Support

For help with your account, generation issues, Instagram connectivity, or billing questions.

  • Email: support@xtensoft.ai
  • In-app: use the support request feature in Settings (for existing account holders).
  • Response time: within 4 hours during business hours (Mon–Sat, 10 AM – 7 PM IST).

Billing and Refunds

For payment issues, invoice requests, refund inquiries, or credit-related questions.

  • Email: billing@xtensoft.ai
  • Response time: within 1 business day.
  • Please include your account email and transaction date for faster resolution.

Privacy and Data Protection

For data access requests, deletion requests, DPDP/GDPR inquiries, or questions about how we handle your data.

Legal

For legal notices, terms inquiries, or intellectual property concerns.

Business Hours

Our team operates from Monday to Saturday, 10:00 AM – 7:00 PM IST (Indian Standard Time, UTC+5:30). Emails received outside business hours are addressed on the next business day.

Prefer to email directly?

Send us a message at hello@xtensoft.ai and we will respond within one business day.